- Troubleshoot and resolve end-user issues, including hardware and software problems.

- Install and set up computers for new employees, including Windows, email, printers, scanners, software, and network cabling.

- Install and uninstall application software as needed.

- Provide remote support to end-users via telephone, email, chat, or onsite visits.

- Recover and reset computers for employees leaving the company.

- Troubleshoot common software issues (e.g., MS Office, AutoCAD, Adobe).

- Handle hardware-related problems (e.g., PCs, laptops, printers, photocopiers, scanners).

- Resolve network-related issues (e.g., Internet, LAN, WiFi, printers, cameras).

- Manage and troubleshoot timekeepers, network equipment, UPS, and switchboards.

- Relocate and install equipment across departments or sites within 5 km.

- Prepare IT equipment for meetings and ensure readiness.

- Provide regular reports as required.

- Conduct IT orientation for new staff.

Requirement:

- Have 1–2 years of relevant working experience in IT Technical Support.

- College/university degree in IT or a related field.

- Completion of MCSA, CCNA, or MCSE courses is a plus.

- Proficient in basic networking and server concepts, including CCTV systems.

- Solid experience in troubleshooting network and WiFi issues.

Benefit:

- Salary payment mechanism included in monthly salary, annual KPI, and other bonuses. Average income 13 - 14 months salary/year.

- Performance review and salary adjustment 2 times a year.

- 13 days off (12 days of annual leave and 1 day off for birthdays with full pay).

- Company-sponsored social events and gatherings.

- Regular training and team sharing sessions.

- Company team building.

- Private health check.

- PJICO care insurance.

- Participate in training courses to improve skills and operations of CMC as well as major technology companies such as Microsoft, IBM, Google,...